Guangzhou Baiyun International Airport
The Guangzhou Baiyun International Airport Service Guide covers various aspects, including airport basic information, transportation services, convenience services, check-in and baggage delivery, dining and shopping. Service guide about Baiyun Airport:
Airport basic information
Location and distance: Guangzhou Baiyun International Airport is located in the north of Guangzhou, at the junction of Renhe Town in Baiyun District and Xinhua Town in Huadu District, about 28 km from Guangzhou city center.
Size and facilities: The airport has three runways, 202 passenger slots and 43 cargo slots (excluding FBO). Terminal 1 has a total area of 523,000 square meters, while Terminal 2 and the comprehensive Transportation Center have a total construction area of 808,700 square meters.
Traffic service
subway
The north extension of Guangzhou Metro Line 3 goes directly to the new airport Station, connecting to Tianhe District in the city center of Guangzhou, and transferring to Guangzhou South Railway Station, taking Wu-Guangzhou high-speed Railway, Guangzhou-Zhuhai Intercity Railway, or to other areas of Guangzhou.
Airport Express and Airport Express
Airport Express: A total of 5 lines, passing through the city’s major hotels, large plazas and transportation hubs, such as Garden Hotel, Yuehai Hotel, Tianhe passenger station, an average 20-30 minutes a bus.
Airport Express: A total of six lines, providing a high density of services, such as Airport Express Line 5 increased to every 15 minutes throughout the day, so that passengers can quickly reach the airport.
Free shuttle car
There is a free shuttle bus service between TI and T2, 5 minutes/shift during peak hours, 10 minutes/shift during off-peak hours and 15 minutes/shift during regular hours.
Convenience service
Loving service
All the information counters in the airport have “love service points”, which provide priority services such as check-in, security check and free battery car for passengers who are old, weak, sick, disabled, pregnant and in need of help.
The information counter is equipped with a love service box, which contains band-aids, rubber bands, reading glasses and other daily necessities for free use by passengers.
Mother and baby room and children’s play area
Both T1 and T2 terminals are equipped with mother and baby rooms, providing full functional zones such as lactation area, nursing area and milk flushing area.
The children’s play area is equipped with various puzzle game facilities and interactive entertainment facilities, such as abacus, graphic maze and so on.
Special passenger service
There are special passenger security channels and private security Spaces, providing priority inspection services.
The smart health station provides 24-hour free self-service health monitoring service, and passengers can consult hospital experts online for free.
Charging and smoking area
There are a number of shared charging bank points in the airport to meet the charging needs of passengers.
There is a smoking area for passengers who need it.
Check-in and baggage delivery
The operation can be handled at the check-in counter, different airlines, ticket types will go to different counters, specific information can be viewed or consult the on-site staff.
Pay attention to free baggage allowance, excess will be charged.
Dining & Shopping
The airport is home to numerous dining and shopping outlets offering a variety of dining options and shopping experiences.
Some restaurants offer delivery services, which can be booked online and delivered to the boarding gate.
Other services
The airport has an overnight lounge area with lounge chairs, massage seats and other facilities for free use by passengers.
Pet-only toilets are available in Terminal T2 for the convenience of passengers with pets.
Guangzhou Baiyun International Airport provides passengers with a full range of convenient services designed to enhance their travel experience. If you need more information, you can call the airport customer service hotline 020-96158 for detailed consultation.